FAQ

1. Can you ship bikes?

Generally No. Our dealer agreements with most of our bike brands prevents us from shipping bikes and frames. Honestly, we'd prefer you to support your local bike shop (LBS) if you have one.  Sometimes we can ship framesets and bikes that not current models. Drop us an email or call us if there's something we have that you can't get locally. We also prefer to hand over bikes set up exactly as the rider wants it.  We set suspension, convert to tubeless, add accessories, swap out tyres, pedals, saddles, accessories etc. We want you to love your bike from the first pedal stroke.

2. Do you price match? 

Yes and No. If you find an item we stock at a better price elsewhere, please give us the opportunity to match it. While we may not always be able to match it, we appreciate the opportunity.  As a small business, our buying power isn't the same as the big corporate online stores. Our products come with the benefit of Australian warranty and we offer a level of customer service you won't find in a chat bot. 

3. Do you charge extra to pay with AMEX?

Ah, No. 

4. Can I pay with Afterpay?

Currently this is only a feature we offer in store. We currently have a minimum  spend, and other terms for Afterpay purchases (because of the additional fees they charge us). If you would like to purchase using Afterpay online. Please contact us first.

5. Warranty Process

If you purchased the product in our store. We will take care of the warranty process for you. Depending on the warranty process for individual brands, we can often just swap out the product directly. If you're not local to us we will work with you to find the best and easiest solution. If the product was purchased elsewhere, we may charge an admin fee. Most brands require the customer to cover shipping the faulty product back to them. 

6. Shipping

We don't ship products internationally. Our rates vary depending on product size, and postage on really bulky items will be billed separately. We use Australia Post mostly but may use a courier if the rate is more economical for bulky items.

All details regarding shipping are here

 

connect with us on insta

tag @pedal.inn or #pedalinn